Frequently Asked Questions

What is your return policy ?

If a customer is dissatisfied with any product they need to call our customer service department to begin the Return Material Authorization (RMA) process. This process must begin within 20 days of receipt of the specific product.


No product returns will be accepted after the first 20 days. (After the Invoice date.)


All product returns are subject to a 15% restocking fee.


All shipping charges associated with product returns will be at the customer’s expense.


Any Foreign orders that are detained or confiscated by customs are not subject for refund.


All special order items (non-stocking products) software, and software licenses are non-refundable.


Products must be returned in original package, in resalable condition with all manuals and documentation in tact.


If any product is faulty due to a manufacturer’s defect, we guarantee 100% credit or product replacement during the manufacturer’s warranty period, based on manufacture’s warranty policy.


Is my credit card number and personal information safe?

Yes it is. Brite uses Secure Socket Layer (SSL) encryption to protect your information. Also, your credit card number is not stored anywhere on our servers.


Do I have to load an Operating System once I've received my new Brite Computer?

No. Brite has pre-loaded your operating system during the assembly process. A copy of your selected operating system has been included with your system in case you ever need to reload it.


How do I ensure that I have purchased genuine software?

As an Original Equipment Manufacturer (OEM), Brite has agreements with Microsoft to distribute "OEM software." OEM software represents a special version of software that must be installed on the hard drives of the new computers to which it relates and must never be distributed without a corresponding PC. If you have obtained OEM-specified Microsoft software without a new PC, you have most likely purchased counterfeit or pirated Microsoft software. The product packaging for OEM software clearly indicates "for distribution with a new PC only."


Who do I call if my Brite Computer needs service?

You will need to call our Technical Support Department at 1-800-333-0498. Please have your serial number ready when calling. Your serial number is located on the back of your Brite Computer.


What if I find information on this website that is incorrect or possibly incorrect?

Brite is not responsible for mis-priced items or errors in descriptions. We reserve the right to cancel any order. Please contact us at bwebmaster@britecomputers.com if you find or think you have found any erroneous information on www.britecomputers.com, as we welcome your continuous feedback.


When can I expect my order to be shipped?

In stock items usually ship in 2-3 business days. System orders requiring assembly usually ship 7-10 business days after your order has been taken depending on our production schedule. If you have questions regarding the status of your order please email us at salesinfo@britecomputers.com.


Can I pick my order up?

If you live in the Victor, NY area and would like to pick your order, please contact one of our Professional Sales Associates directly, and they will be happy to assist you. Call 1-800-333-0498 to schedule a pick-up.


Why was my order canceled?

Brite reserves the right to cancel any order. An order can be canceled for a variety of reasons including, but not limited to: 1.) Out of stock product 2.) Incorrect Billing/Shipping information 3.) Back Ordered product. 4.) Denied credit card.