New BMC Remedy IT Service Management, now with Smart IT, revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization.


Easier to use, faster to deploy and packed with the latest innovations in service management, Remedy IT Service Management and Remedy OnDemand are the most complete and capable IT service management systems for your business.

  • Increase value with complete, integrated IT Operations Management (ITOM) solutions from a single vendor.
  • Compete more effectively with adaptive automation of any business service.
  • Deliver a friction-free user experience with intuitive Remedy with Smart IT.
  • Ensure rapid, risk-free service delivery with built-in best practices in a proven platform.
  • Anticipate IT operations needs from data-driven insights.
  • Reduce implementation and administration requirements with cloud-based Remedy OnDemand.