A Comprehensive Managed IT Service

BriteStar helps companies protect and manage IT Infrastructures through a superior combination of people, process and technology. Let Brite’s MSP support your organization and put our over 20 years of experience to work. From Frontline IT help desk to proactive support and strategic recommendations, BriteStar is the service for you.

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Put Rochester’s premier managed IT service to work for you!

BriteStar Results

BriteStar delivers world class managed IT service results right out of our Rochester, NY headquarters. Leave the IT to us and focus on your business.

Increased Employee Productivity

Unplanned downtime costs companies the competitive edge. BriteStar mitigates downtime with proactive IT help desk and support and impeccable response times backed by aggressive SLAs.

Improved Infrastructure Health

Aging and unmonitored infrastructures can be an organization’s weakest link. BriteStar’s 24/7 asset monitoring and proactive management gets ahead of any issues.

Enhanced Organizational Security

BriteStar focuses on securing organizations from the latest threats by utilizing enterprise level security tools and a team of expert security analysts.

Predictable Monthly Cost

Unplanned IT costs are never welcomed. BriteStar’s all-inclusive, fixed per person cost means no hidden surprises for any support.

“To be honest, I couldn’t be happier with what Brite offers and the timeliness of service. You hear the expression “you feel the love from a company” and I do with Brite.”

– General Manager, Country Club

“From our side, we switched to the backup environment and we really lost no time during that morning, which is huge,” said the information manager.“I’m completely and utterly thankful that we contracted with Brite.It’s been a great relationship for us.”

– Information Manager, Engineering Firm

“Our BriteStar Senior Technical Consultant really took the lead on all of [the move]. It would have been way too overwhelming for me. Brite laid out all the things we needed to do. They reached out to our internet and phone providers and ran the show – helping us bring all our technology over, which was awesome.”

– Vice President, Contracting Company

BriteStar Service

Tools are great, but they have no value without expert people and processes behind them.

Brite’s pairs outstanding people, proven process and industry best technology to provide customers a seamless managed IT service experience.

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Front Line Support

BriteStar provides impeccable response times backed by aggressive SLAs.  We ensure the business and users receive the IT help desk support they need when challenges arise.

• 24/7 Monitoring & Alerting

• 24/7 Unlimited IT Help Desk

• Experienced Team of Analysts

• Network and Security Operations Center

• Managed Microsoft 365

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Proactive Support

The best defense is a strong offense. Utilize the proactive BriteStar approach to improve overall infrastructure health and security posture.

• Patch & Vulnerability Management

• PC and User Life-cycle Management

• Compliance Risk Assessment

• Monthly Technical Alignment

• Policy Implementation and Documentation

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Strategic Support

Leverage decades of managed IT  service expertise and stay ahead of evolving technology.  Let us help you plan for the future.

• Proven On-boarding Process

• Dedicated Strategic Consultant

• Monthly Optimization Assessment

• Quarterly Business Reviews

• IT Budget Roadmapping

BriteStar Components

Empower your organization and protect from the latest threats with enterprise level tools, all managed and monitored by Brite’s team of experts. Offset the tactical so you can focus on strategic initiatives that move your business forward.

Standard Package

Asset Management

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Strategically manage all software and hardware assets for better planning, monitoring and security.

Device Health Monitoring

MSP Device Health Monitoring

Continuously monitor all hardware to proactively prevent unplanned outages.

Disaster Recovery & Business Continuity

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Protect your data with enterprise grade onsite and off-site replicated backup to ensure business keeps moving.

Email Management & Security

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BriteStar provides critical email communications with Microsoft365 and protects the integrity with industry-leading email security technologies.

Enhanced Security
(Network, Data, Endpoint, Web)

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Go beyond traditional AV and a Firewall. Protect every aspect of the business with advanced network, endpoint, data and web security solutions, monitored and managed 24/7 by Brite’s experts.

Compliance Suite

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Achieve compliance with major regulations including NYS SHIELD Act, NYS DFS, HIPAA, PCI, etc.

Optional Services

Advanced Threat Detection

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Automatically detect and prevent advanced threats from attacking your network.

Enterprise SOC

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Brite’s 24/7 SOC provides a holistic view of security events across your entire network and quickly identify key areas that need urgent attention.

User Awareness Training

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Enable your team to be the first line of protection against attacks. Educate them to detect scam emails and take appropriate action.

Want to Learn More?

Contact Brite Today!